About Us - Gotwork

Who We Are

Gotwork is a product of BlackOak Limited (trading as "Gotwork"), a company incorporated under the laws of Nigeria. We are a technology-driven marketplace that connects everyday Nigerians with skilled, verified artisans and technicians in their local communities.

Whether you need a plumber to fix a leaking tap, an electrician to rewire your home, a carpenter for custom furniture, or a painter to refresh your walls, Gotwork makes it easy to find, book, and pay trusted professionals -- all from your phone.

Our Mission

Our mission is to formalise and elevate the skilled trades sector in Nigeria by creating a trusted, transparent, and accessible platform where artisans can grow their businesses and clients can find reliable help without the usual hassle of referrals, price-haggling, or uncertainty.

We believe every Nigerian deserves access to quality artisan services, and every skilled worker deserves a platform that showcases their talent and connects them to real opportunities.

The Problem We Solve

Hiring an artisan in Nigeria has traditionally been a frustrating experience:

No accountability: You rely on word-of-mouth referrals with no way to verify a worker's identity or track record.
Price uncertainty: Without a standard, clients often overpay or artisans are underpaid.
No-shows and delays: There's no system to hold anyone accountable for missed appointments.
Safety concerns: Inviting an unverified stranger into your home or business carries real risks.

Gotwork solves these problems by building a marketplace grounded in identity verification, transparent pricing, reviews, and real-time communication.

How It Works

For Clients

Browse verified artisans by category and location
View profiles, ratings, reviews, and verification badges
Book an artisan instantly with a small booking fee
Post a job and let artisans bid for your project
Chat in real-time, track your bookings, and pay securely

For Artisans

Sign up and complete identity verification (NIN + selfie)
Set up your profile, portfolio, and hourly rate
Receive direct booking requests from clients nearby
Browse and bid on posted jobs
Get paid directly to your bank account through secure split payments

What Makes Us Different

Verified Identity

Every artisan undergoes mandatory NIN + selfie verification through YouVerify, matched against the national NIMC database. No shortcuts.

Guarantee Badge

Artisans can earn an optional Guarantee Badge by providing a guarantor and verified work address, giving clients extra confidence.

Transparent Payments

Secure card payments with automatic split settlement -- 98% goes directly to the artisan's bank account, with just 2% platform commission.

Built for Nigeria

Designed from the ground up for the Nigerian market -- our categories, payment methods, and user experience reflect how Nigerians actually find and hire artisans.

Real-time Communication

In-app messaging, media sharing, and call functionality so clients and artisans can coordinate seamlessly without exchanging personal phone numbers.

Dispute Resolution

A dedicated support team handles disputes fairly, with the ability to process refunds when things don't go as planned.

Our Values

Trust

Every interaction on our platform is built on verified identities and honest reviews.

Accessibility

Quality artisan services should be easy to find for every Nigerian, regardless of location.

Empowerment

We give skilled workers the tools and visibility to build sustainable livelihoods.

Integrity

Transparent pricing, fair policies, and honest communication -- always.

Contact Us

We'd love to hear from you. Whether you have a question, suggestion, or partnership enquiry, reach out through any of the channels below:

Email: support@gotwork.ng

Phone: +234 915 400 1000

Address: 20 Kayode Otitoju Street, Lekki Phase 1, Lagos, Nigeria

Website: www.gotwork.ng