Everything you need to know about Gotwork
Gotwork is a mobile-first marketplace that connects clients with verified artisans and skilled workers across Nigeria. Think of it as your go-to app for finding trusted plumbers, electricians, carpenters, painters, tilers, and many more professionals in your local community.
We are currently focused on major cities and urban areas across Nigeria, starting with Lagos. As our network of verified artisans grows, we are expanding to more communities. If there are no artisans in your area yet, you can still sign up -- we will notify you as soon as professionals become available near you.
Gotwork is available on Android via the Google Play Store and on iOS via the App Store. You can also visit www.gotwork.ng for more information.
Every artisan on our platform undergoes a mandatory identity verification process and biometric matching. We also feature a "Verified" badge for those who have completed our full background check and maintain high customer ratings.
Yes. All payments are processed through Paystack, a Central Bank of Nigeria (CBN) licensed provider. When you book, your payment is held securely. We only settle the labour fee to the artisan's account once the job is confirmed or the service is delivered.
The booking fee covers the platform's administrative costs, ensures the artisan's commitment to your request, and allows us to maintain the high-security standards of the marketplace.
Gotwork has a built-in dispute resolution system. If a job isn't completed to the agreed standard, you can "Raise a Dispute" within the app. Our support team will review the case, photos, and chat logs to facilitate a fair resolution or refund.
Our search defaults to a 5km radius to ensure speed and low transport costs. However, you can expand your search to 30km if you need a specialised technician not available in your immediate neighbourhood.
For your security and to maintain your Gotwork Guarantee, we strongly recommend paying through the app. Off-platform payments are not protected by our dispute resolution policy and may lead to account suspension.
Maintain a high rating and complete your profile with high-quality portfolio images. Artisans with the "Verified" badge and "Gotwork Guarantee" status are prioritised in client search results.
Once the client confirms the job is complete, the funds are automatically settled into your registered bank account. Settlement is typically instant or happens within 24 hours depending on your bank.
If a client unfairly withholds payment, our dispute team uses your chat logs and uploaded "Proof of Work" photos to ensure you are compensated.
No. Gotwork is an intermediary platform. Artisans are independent contractors and are expected to provide their own professional tools and negotiate material costs directly with the client.
To protect the integrity of the marketplace, sharing contact details before a booking is confirmed is prohibited. Once a client pays the booking fee, your contact details are shared so you can coordinate the visit.
We take data privacy seriously and comply with the Nigeria Data Protection Act (NDPA) and the Federal Competition and Consumer Protection Act (FCCPA). Your data is stored securely, encrypted in transit and at rest. We never share your personal information with third parties for marketing purposes. For full details, see our Privacy Policy.
Yes. You can request a full export of your data (in JSON format) or request account deletion at any time through the app's Data Privacy settings or by contacting us at privacy@gotwork.ng. We process deletion requests in line with our data retention policy.
Yes. You must be at least 18 years old to use Gotwork, whether as a client or an artisan. For artisans, this is enforced through NIN verification which checks your date of birth against government records.
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We aim to acknowledge all disputes within 24 hours and resolve them within 3-5 business days, depending on the complexity of the case. Both parties are kept informed throughout the process.
Our team is here to help. Reach out and we'll get back to you as quickly as possible.